SNE Care

Privacy Policy

Last Updated: 17/05/2022


Introduction

SNE Care Services Ltd is a home care company with the right to operate business in the UK. Our company registration number is: 09480053 and our registered office address is: Unit 10 Stephenson Court skippers lane Middlesbrough TS6 6UT.

SNE Care Services Ltd and its affiliates, subsidiaries, and related entities (“SNE Care”, “we, “our”) is committed to protecting the privacy and security of the personal data we collect about end customers and users of our services (“you/your”). 

We are committed to protecting the privacy and security of your personal information. The purpose of this privacy notice is to explain what personal data we collect about you in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018when you access our website and use our services. When we do this, we are the data controller. 

Please read this privacy notice carefully as it provides important information about how we handle your personal information and your rights. If you have any questions about any aspect of this privacy notice you can contact us using the information provided below or by emailing us at enquiries@sne-care.co.uk


Personal data we collect

When you interact with our website or make an enquiry through our forms, email address or telephone, we collect:


  • Name 
  • Contact details such as email address, telephone number; postal address including postcode
  • The relationship of the individual completing the enquiry form to the potential recipient of our services
  • Any requirements of the potential recipient of the services including any medical and/or health conditions
  • Brief details of any other individual or pet residing at the address where services are required (e.g. relationship to the individual requiring the services and age)
  • Any other personal information about you or the potential recipient of the services that you may choose to share with us for the purposes of replying to your enquiry
  • Analytical information about how you interact with our website


When you or a recipient (such as family member) become a client and receive our care services, we collect the following types of personal data:


  • Name 
  • Gender
  • Age
  • Date of birth
  • Address
  • Contact details
  • Medical records, history of treatment, diagnosis, and medical conditions
  • Genetic conditions
  • Information about present and former family and personal life, including habits and preferences
  • Copy of identification number and documents
  • Religion
  • Ethnic background
  • Any information patients choose to share with us while being taken care of
  • Financial information

We may collect your opinions, reviews and testimonials referring to your experience with our services and your review/rating.


Purposes for which we use personal data and the legal basis

When providing services to you, we may use your personal data for the following purposes and on the following lawful bases:


Purpose:

To receive, process and answer to your enquiries, up until onboarding you as a client and collecting payments from you

Lawful Basis for Processing:

 Performance of a contract with you


Purpose: 

To provide health and care services and manage our commercial relationship, as expected under our agreement

Lawful Basis for Processing: 

Performance of a contract with you


Purpose:

Marketing activities: to send you educational content and newsletters

Lawful Basis for Processing:

Consent


Purpose:

 Marketing activities: to collect insight and analytical information about how you use our website and improve our website accordingly

Lawful Basis for Processing:

Consent



Purpose:

To obtain and publish reviews and testimonials

Lawful Basis for Processing:

Consent


Purpose:

To provide reports to the NHS and other health entities, and comply with our legal and regulatory obligations

Lawful Basis for Processing:

Legal Obligation


Where personal data is processed because it is necessary for the performance of a contract to which you are a party, we will be unable to provide our services without the required information.


Sharing your data

In order to provide you with our services, we may share your information with suppliers that provide us with their services, such as client management, payment and storage platforms, cloud service providers, and consultancy businesses that provide us with services and assistance.

We may also share your personal data with clinics, hospitals, the NHS and other health-related regulatory bodies, in order to comply with our legal obligations.

It is unlikely that we will ever share your personal data outside the European Union or European Economic Area. If, however, it becomes necessary for the purposes of providing our services to you, we will only share it with organisations in countries benefiting from a Secretary of State adequacy decision or based on an International Data Transfer Agreement approved by the Secretary of State, which contractually oblige the recipient to process and protect your personal data to the standard expected within the UK.

How long we keep your data

We will retain your personal data for as long as is necessary to provide you with our services and for a reasonable period thereafter to enable us to meet our contractual and legal obligations and to deal with complaints and claims. 

At the end of the retention period, your personal data will be securely deleted or anonymised, for example by aggregation with other data, so that it can be used in a non-identifiable way for statistical analysis and business planning.

If you want to know how long we will be retaining a particular type of personal data, you may ask us to share a copy of our Data Retention and Destruction Policy and Schedule.


Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

How we protect your data

We implement appropriate technical and organisational measures to protect data that we process from unauthorised disclosure, use, alteration or destruction, such as:

  • IT and data protection policies and procedures
  • The use of safe data transferring and storage platforms
  • Firewalls
  • Access controls and password management
  • Anonymisation
  • Encryption 
  • Antivirus software
  • Third-party due diligence
  • Training personnel

Your rights and options

You have the following rights in respect of your personal data:

  • You have the right of access to your personal data and can request copies of it and information about our processing of it. 
  • If the personal data we hold about you in incorrect or incomplete, you can ask us to rectify or add to it. 
  • Where we are using your personal data with your consent, you can withdraw your consent at any time. 
  • Where we are using your personal because it is in our legitimate interests to do so, you can object to us using it this way. 
  • Where we are using your personal data for direct marketing, including profiling for direct marketing purposes, you can object to us doing so.

  • You can ask us to restrict the use of your personal data if:
  1. It is not accurate.
  2. It has been used unlawfully but you do not want us to delete it.
  3. We do not need it any-more, but you want us to keep it for use in legal claims; or 
  4. if you have already asked us to stop using your data but you are waiting to receive confirmation from us as to whether we can comply with your request.

  • In some circumstances you can compel us to erase your personal data and request a machine-readable copy of your personal data to transfer to another service provider.
  • You have the right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you. We don’t rely on automated processing tools.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

If you wish to exercise your rights, please contact us at enquiries@sne-care.co.uk

You can also lodge a complaint with the Information Commissioner’s Office. They can be contacted using the information provided at: https://ico.org.uk/concerns/.

Contact us

If you have any questions, or wish to exercise any of your rights, then you can contact:

Unit 10 Stephenson Court Skippers Le Middlesbrough TS6 6UT.


Alternatively, you can email us northyorkshire@sne-care.co.uk


Changes to this privacy notice

We may update this notice (and any supplemental privacy notice), from time to time as shown below. We will notify of the changes where required by applicable law to do so.

Last modified 17/05/2022. You can find previous versions of this notice below.

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Previous Privacy Policy

Sne care services ltd is a home care company with the right to operate business in the UK.

Our company registration number is: 09480053

and our registered office address is:

Unit 10 Stephenson Court skippers lane Middlesbrough TS6 6UT.

All references to “We” or “Us” in this Promise are references to Sne care services ltd only.

 

This Privacy Promise describes how we collect and use personal information about you in accordance with the General Data Protection Regulation (GDPR) and Data Protection Act 2018. We are committed to protecting the privacy and security of your personal information.

This website is not intended for children and we do not knowingly collect data relating to children.

Our promise to you:

We will comply with data protection law when it comes to the processing of your data. This says that the personal information we hold about you must be:

1. Used lawfully, fairly and in a transparent way.

2. Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.

3. Relevant to the purposes we have told you about and limited only to those purposes.

4. Accurate and kept up to date.

5. Kept only as long as necessary for the purposes we have told you about.

6. Kept securely.

 

How to Contact Us

 

You can always contact us by:

Telephoning us

01642 438777

Sending us an email to

enquiries@sne-care.co.uk

 

We are always happy to talk to you, however if your query relates to specific operations of an individual branch then such query will need to be directed to that specific office.

All enquiries relating to job applications should be directed to the branch who is advertising the vacancy.

Our Privacy Champion is Sharon- Louise Douglass

Telephone: 01642 438 877

Email:enquiries@sne-care.co.uk

 

What information we collect about you and why

 

Enquiries about provision of care services If you are enquiring about the services which our network offers and complete the enquiry form, we record the following information about you and/or the individual who may be requiring our services:

– Name and surname;

– Contact details such as email address, telephone number; postal address including postcode;

– The relationship of the individual completing the enquiry form to the potential recipient of our services;

– Any requirements of the potential recipient of the services including any medical and/or health conditions;

– Brief details of any other individual or pet residing at the address where services are required (e.g. relationship to the individual requiring the services and age).

We collect the above data for the purposes of matching you area which provides the services or has capacity for the services you require.

We will use the above information, in order to respond to your query.

If you contact us by email and telephone, we will only collect and process the personal data which you provide to us and it shall only be used for the purposes for which you provide your personal data to us. We will not retain your data or use your data for any other purpose.

Marketing

When visiting our website you will have the option to subscribe to receive educational and promotional material from us. We will only send you promotional marketing and educational material if you have subscribed to receive it. You will have the opportunity to specify how you wish to receive such material and we will only contact you by the means you have specified, i.e. email, mobile, landline or all contact options. You will have the opportunity to unsubscribe from all or some of the marketing material at any time. If you wish to unsubscribe, simply choose the Unsubscribe option or contact us and let us know that you no longer wish to be on our mailing list.

We will only use your personal data for marketing purposes for as long as you consent to receiving such communications from us and until you unsubscribe.

Your information is safe with us and we will not share your personal data for marketing purposes with any third party other than as specified in this policy.

How long we keep your data

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For all data submitted to us via our website, we will keep your details for a period of 6 months from the date of submission. Upon expiry of that period, your data will be automatically anonymised. Please note that where we have shared your data with our franchised offices, your data held by the franchised offices will be subject to their own terms and conditions.

Where Your Data is stored

Your data will be stored on our secure servers currently located in United Kingdom

We do not transfer your data outside of the European Economic Area or use European data centres.

 

Your Rights

Because the data we hold about you is your data, you have the following rights in respect of the personal data we hold about you:

1. Right to Access – this means that you can ask us for a copy of all personal data we hold about you. This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.

2. Correction Right – if you believe that any of the information we hold about you is incorrect or out of date, you have the right to correct such information by providing us with the correct up to date information. In addition, you can ask us to delete the incorrect or out of date information and we will be happy to do so unless we are prevented from doing so by law or regulation.

3. Right to be Forgotten – this enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. Please note that where we are obliged to keep your personal data because of a regulatory or legal requirement, we will not be able to delete the data and must continue to retain it.

4. Right to Restrict Processing – in some limited circumstances you have the right to restrict the processing of your data.

5. Right of Objection to Processing – you have the right to object to us using your data for direct marketing purposes and to profiling.

6. Right of Data Portability – you have the right to request a copy of the personal data we hold about you in a commonly used and machine-readable format. We can provide your data either to you or to such other third party as you specify in your request.

7. Automated Decision-Making Objection Right – automated decision-making is where a decision is made entirely by technological means without human intervention.

We don’t use or rely on automated decision-making.

If you would like to exercise any of the above rights, please contact (preferably in writing) our Privacy Champion using the contact details above.

Right to Complain

If you have any concerns about our handling of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”) by visiting https://ico.org.uk/concerns/ or telephoning the ICO helpline on 0303 123 1113.

 

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

 

Changes to this privacy policy

We keep our Promise under regular review. This Privacy Promise was last updated in August 2021.

If you have any questions about this privacy notice, please contact our Privacy Champion.