Meet the Team
Meet the Dedicated Team Behind SNE Care Services
At SNE Care Services, we believe that exceptional care begins with exceptional people. Our team is made up of compassionate carers, experienced managers, and dedicated support staff who work together to ensure every individual receives safe, reliable, and person-centred care.
From our frontline care staff to our leadership and specialist teams, each member of SNE Care Services plays an important role in maintaining the high standards that our clients and their families expect and deserve.
We are proud of the people who make SNE Care Services what it is today, and we invite you to meet the team behind our service.
Mao Musonza- Our Director
Mao founded SNE Care Services in March 2015 with a clear vision: to provide compassionate, high-quality home care that enables people to remain safe, independent, and comfortable in their own homes.
Before establishing the company, Mao worked as a carer and gained first-hand experience of the challenges and rewards involved in supporting individuals with dignity and respect. This practical background gave him a deep understanding of what truly matters to service users and their families, and inspired him to create a care organisation built on strong values, professionalism, and genuine compassion.
Since founding SNE Care Services, Mao has led the organisation through significant growth, expanding services across Middlesbrough, Redcar and Cleveland and North Yorkshire. Under his leadership, the company has developed a strong reputation for delivering reliable, person-centred care tailored to the unique needs of each individual.
SNE Managers
Tracey Hugill
Registered Manager – Middlesbrough and Redcar
Tracey Hugill is the Registered Manager for our Middlesbrough and Redcar services and brings over 20 years of experience within the care sector. Tracey began her career as a Care Assistant and, through hard work, commitment and determination, progressed into coordinator roles before becoming Registered Manager.
Tracey is passionate about delivering high-quality, person-centred care and has played an important role in widening SNE Care Services’ provision to include clinical care, an area she is particularly passionate about. She holds a Train the Trainer qualification in clinical care and has completed her NVQ Level 5 in Health and Social Care.
Tracey is always looking ahead to the next challenge and remains committed to supporting both staff and service users to achieve the best possible outcomes.
Mark Blackburn
NYCC Manager
Mark began his career in care at the age of 16 with SNE Care Services and has continued to progress through the company with dedication and determination. Starting as a Care Assistant, Mark worked his way into Team Leader and Senior Carer roles before progressing into management within the NYCC area.
Through hard work and a strong commitment to personal development, Mark has continued to expand his knowledge and experience within the care sector. He has now completed his NVQ Level 5 in Health and Social Care and is passionate about continuing to grow within the organisation, with aspirations to progress further into senior management.
Mark is always keen to take on new challenges and opportunities to further improve his skills, knowledge, and the quality of care provided to service users.
Departmental Heads
Andrew Mucharerwa
Operations Manager & Head of Scheduling
Andrew began working for SNE Care Services in 2015 as a Care Assistant and quickly discovered a passion for supporting others and delivering high-quality care. Through dedication and experience, he progressed within the company into his current role as Operations Manager and Head of Scheduling.
Andrew holds an NVQ Level 3 in Health and Social Care and is currently completing his NVQ Level 5. He also has a BA (Hons) Degree in Business Management, which plays an important role in supporting his operational and leadership responsibilities within SNE Care Services.
Andrew is heavily involved in supporting and mentoring new staff members, often taking part in shadow shifts to provide first-hand guidance and experience of care work. He is also the Wellbeing Officer at SNE Care Services, offering support and guidance to staff whenever needed.
As Head of Scheduling, Andrew works closely with Quality Control and the wider management team to ensure services are delivered safely, effectively, and to the highest possible standard.
Bryan Muchemwa
Quality Control Officer
Bryan has been part of SNE Care Services since the very beginning and has grown and progressed alongside the company over the years. Through his experience and dedication, he has developed a strong passion for supporting, teaching, and developing staff to help ensure the highest standards of care are consistently delivered.
Bryan plays an important role within the Quality Control team, working closely with staff and management to maintain quality, promote best practice, and support continuous improvement across the service.
He has completed his NVQ Level 3 in Health and Social Care and hopes to continue his professional development by progressing onto his NVQ Level 5 in the near future.
Aidah Chivassa
Compliance Officer
As Compliance Officer, I am responsible for ensuring that staff compliance is maintained across the organisation and that all regulatory requirements are met. My role involves monitoring mandatory training, DBS checks, right-to-work documentation, and other compliance records to ensure they remain up to date and in line with current legislation.
I also oversee the management of staff sickness reporting and support the investigation and follow-up of complaints, helping to ensure concerns are addressed promptly, fairly, and professionally. I work closely with managers and the wider team to promote high standards, maintain quality assurance, and support the delivery of safe, effective care services.
I am passionate about ensuring both staff and clients are supported through robust processes and continuous improvement, helping SNE Care Services maintain the highest standards of care and compliance.
Molly Nicol
Health, Safety & Systems Officer
I joined SNE Care Services in 2018 as a Care Assistant and quickly developed a passion for supporting both clients and staff. Since then, I have progressed into my role as Health, Safety & Systems Officer, where I work across all areas of the business to help ensure safe, effective, and high-quality care is delivered.
My role includes managing client and staff risk assessments, reviewing incidents and concerns, developing policies and procedures, and supporting compliance across the organisation. I also work closely with managers and operational teams to identify areas for improvement and ensure we continue to meet regulatory requirements and best practice standards.
More recently, I have been leading the implementation of new systems and digital processes to improve efficiency, record keeping, and the overall quality of our services.
Our Care Coordination Team
Claire Martin
I began my journey with SNE Care Services as a Care Assistant, where I developed a strong understanding of the importance of providing person-centred care and supporting people to remain independent in their own homes. Through hard work and dedication, I progressed to a Senior Care Assistant role before moving into my current position as Care Coordinator.
As a Care Coordinator, I work closely with clients, their families, and our care teams to ensure care packages are delivered effectively and to the highest standard. My role involves coordinating care schedules, supporting staff, responding to concerns, and helping to resolve complaints to ensure positive outcomes for everyone involved.
Having worked in frontline care, I understand the challenges and rewards of the role and use this experience to support both our clients and care staff. I am passionate about providing high-quality care and ensuring our services continue to meet the needs of those we support.
Jasmine Coates
I began my career with SNE Care Services at the age of 16 as an Office Apprentice. This provided me with a valuable understanding of how the business operates and allowed me to develop a strong foundation within the care sector. At 17, I progressed into a Care Assistant role, before becoming a Senior Care Assistant at the age of 19.
Throughout my career, I have completed over 30 training qualifications, including Train the Trainer, Safeguarding, and my NVQ Level 3 in Health and Social Care. I am currently nearing completion of my NVQ Level 5 and remain committed to continuing my professional development and expanding my knowledge within the sector.
Having recently progressed into the role of Care Coordinator, I am grateful for the opportunities SNE Care Services has provided throughout my career. My experience in both care delivery and leadership enables me to support our clients and care teams effectively while helping to ensure high standards of care are maintained. I enjoy learning something new every day and look forward to continuing to grow within the organisation.
David Jaja
I joined SNE Care Services as a Care Assistant and have developed my skills and experience through a variety of roles within the organisation. Over the years, I have gained extensive knowledge of care delivery, staff support, scheduling, and day-to-day operational processes, allowing me to build a strong understanding of both client and staff needs.
Having previously managed scheduling responsibilities, I developed valuable experience in coordinating care visits, supporting care teams, and ensuring services were delivered safely and effectively. This experience has enabled me to work closely with both operational and care teams to help maintain continuity of care and high standards across the service.
As part of the Care Coordination Team, I support with care planning, client and staff communications, service coordination, and operational oversight. I enjoy problem-solving, supporting colleagues, and helping to ensure our clients receive the highest quality of care possible.
I am passionate about continuous learning and professional development and look forward to continuing to grow within the organisation while supporting both our clients and staff.
Marie Sey
I joined SNE Care Services in August 2019 as a Care Assistant, and this was my first role within the care sector. From the very beginning, I discovered a passion for supporting others and quickly fell in love with the rewarding nature of care work.
Throughout my time with SNE Care Services, I have been provided with many opportunities to develop my skills and progress my career. In 2023, I was promoted to Team Leader, a role that allowed me to further develop my leadership abilities and support both clients and care staff. More recently, I have progressed into the position of Care Coordinator, where I continue to build on my experience and knowledge.
Over the years, I have completed a variety of in-house training courses and achieved my Care Certificate. I am currently working towards my Level 3 Diploma in Adult Care to further enhance my skills and understanding within the sector.
One of my key strengths is my attention to detail, particularly when it comes to auditing and quality monitoring. I take pride in ensuring high standards are maintained and enjoy supporting continuous improvement across the service. I am grateful to be part of a team that has always encouraged and supported my development, helping me achieve my goals and continue progressing within the organisation.
Our Dedicated Team of Seniors
Our Senior Care Assistants are an invaluable part of SNE Care Services and play a key role in ensuring our clients receive the highest standard of care possible. Combining their extensive care experience with a genuine passion for supporting others, they help bridge the gap between our care teams, clients, families and management.
Their role extends far beyond delivering care. They work closely with clients and their loved ones to develop and review personalised care plans, complete assessments, monitor changing needs and help ensure that every individual receives support that is tailored specifically to them. They also provide guidance and mentorship to our care staff, helping to maintain the high standards of care that SNE Care Services is known for.
Our Senior Care Assistants are often the familiar faces who build trusted relationships with clients, offer reassurance to families and help identify opportunities to improve outcomes and quality of life. Their dedication, compassion and commitment to excellence make a real difference every day, and we are incredibly proud of the contribution they make to both our clients and the wider SNE Care Services team.
Patience Ogom Nwachukwu
Fungai Mugezi
Ndinashe (Abigail) Katuruza
Md Shaheen Ahmed
Rangarirai Mucharwa
Beauty Kusangaya